Availability: COD option is available only for certain products and locations.
Discounts: No discounts on COD products are available. The company will strictly not entertain any discount requests for COD.
Payment: The customer is required to pay the full amount in cash to the delivery executive upon receiving the product.
Order confirmation: The customer's order will be confirmed only after successful verification of the shipping address and availability of the product.
Reserved Charges: An amount of 10% order value is reserved as COD charges and the company is liable to claim the same against the customer who violate the terms of services.
Delivery time: Delivery time may vary based on the customer's location and availability of the product.
Return policy: If the customer is not satisfied with the product, it can be returned within a specified time frame of 7 Days. The customer is responsible for the return shipping charges.
Product authenticity: The company guarantees the authenticity of all products sold through COD.
Acceptance of terms: By choosing the COD option, the customer agrees to abide by the above terms and conditions.
Shipping Charges: Please be aware that as a policy, all shipping charges must be paid in advance. Failure to do so may result in the automatic cancellation of your order. This policy is in place to ensure that we can cover the shipping costs and avoid any delays in the shipping process. Our executive will reach out to you for confirming shipping details and for the payment of shipping charges.
Can a customer refuse to pay and receive for a COD order?
Yes, but the only valid reason to refuse to receive and pay for a COD order is for wrong products or damaged product/s delivered (i.e. orders delivered are not what was actually ordered). In this case, kindly inform the delivery executive of the reason for refusing to receive and pay so that the order can be returned to us quickly for immediate remedying.
Changes in terms: The company reserves the right to change these terms and conditions at any time without prior notice.
Dispute resolution: Any disputes arising from the COD transactions will be resolved in accordance with the applicable laws.