At Saudewala, we take pride in providing high-quality refurbished laptops to our valued customers. Our warranty policy is designed to ensure your satisfaction and peace of mind while purchasing our products. This policy outlines the terms and conditions of the warranty coverage for our refurbished laptops:
- Warranty Coverage:
Our company offers a limited warranty on all refurbished laptops sold to our customers. The warranty covers defect(s) in materials and workmanship occurring under normal usage conditions. It ensures that the laptop will be free from significant defects that may affect its functionality during the specified warranty period. The warranty includes hardware malfunctions, but it does not cover, screen damage, issues resulting from accidental damage, electrical damages, misuse, or unauthorized modifications. The accidental damages during shipping are only valid with an unboxing video, any claim without an unboxing video will not be entertained.
Batteries are considered consumable items and are covered under a separate limited warranty. Please refer to our Battery Warranty section for specific details regarding the warranty coverage for batteries.
- Warranty Period:
The warranty period for our refurbished laptops is typically 3 months, starting from the date of purchase. The specific warranty duration may vary depending on the individual laptop model and will be clearly stated on the purchase invoice or receipt.
- Warranty Services:
During the warranty period, we will provide the following services:
a) Repair or Replacement: If the laptop experiences any manufacturing defects or malfunctions covered under the warranty, we will either repair the laptop to restore it to proper working condition or replace it with an equivalent model at our discretion.
b) Parts and Labor: Our warranty covers both the cost of necessary replacement parts and the labor required to diagnose and repair the laptop.
- Warranty Exclusions:
The warranty does not cover the following situations:
a) Physical Damage: Any damages caused by mishandling, accidents, drops, liquid spills, or other physical impacts are not covered under the warranty. The warranty will be considered void if there is evidence of any physical damage to the laptop.
b) Software Issues: The warranty does not cover problems related to software, including operating system issues, virus infections, software corruption or data loss. It is the responsibility of the customer to maintain and back up their data. However, we may provide limited support for software-related inquiries within a reasonable time after purchase.
c) Third-Party Modifications: Any damages resulting from alterations, upgrades, or repairs performed by unauthorized personnel or with non-authorized components will void the warranty.
d) Normal Wear and Tear: Minor cosmetic imperfections, wear and tear from regular use, or deterioration over time are not covered under the warranty.
- Warranty Claim Process:
To make a warranty claim, the customer must adhere to the following process:
a) To initiate a warranty claim, you must contact our customer support team at our customer support email address firstname.lastname@example.org within the warranty period. Please provide the original purchase receipt or order number along with a detailed description of the issue. Warranty claim will be voided without a valid proof of purchase.
b) If the laptop needs to be sent for repair or replacement, the customer is responsible for covering the shipping costs to our designated service center. We will cover the return shipping costs back to the customer for valid warranty claims.
c) Safety of return shipment is the responsibility of customer. Saudewala will have no responsibility if a laptop gets physically damaged during the return shipment.
- Return Policy:
If you encounter any issues with your refurbished laptop within 7 days of purchase, and it is not due to accidental damage or misuse, you have the option to return the laptop and receive a full refund or exchange it for another laptop of equal value or above by paying the difference amount.
- Important Notes:
b) We reserve the right to replace defective parts or the entire laptop with equivalent products, which may include new, refurbished, or reconditioned components.
c) The warranty period for a replaced laptop will be based on the original purchase date and will not be extended beyond the initial warranty period.
d) We offer the option to extend the warranty period at an additional cost. Please refer to our extended warranty section on our Home page.
e) Any repairs or modifications done by unauthorized service centers during the warranty period will void the warranty.
f) Saudewala shall not be liable for any indirect, consequential, or incidental damages arising from the use of our products. This includes, but is not limited to, damages related to intellectual property theft, malware, ransomware, data corruption, or any other consequential damages. Furthermore, this limitation of liability extends to any damages resulting from hardware issues or component failures.
- Additional Rights:
Saudewala reserves the right to modify or amend this warranty policy at any time without prior notice. This warranty policy is in addition to any statutory rights that customers may have under consumer protection laws in their respective regions. Such rights are not affected by this policy.
In addition to the standard warranty for the refurbished laptops, we also provide a specific warranty for the laptop's battery and its backup performance. This warranty ensures that your laptop's battery will be free from defect(s) and will provide a minimum of 90 minutes of backup time. Please see the details below:
- Battery Warranty Duration: The battery of your refurbished laptop is covered by a separate limited warranty for a period of 3 months from the date of purchase.
- Battery Performance Warranty: We guarantee that the laptop battery will provide a minimum backup time of 90 minutes when fully charged. This means that, under normal usage conditions, the battery will function and sustain the laptop for at least 90 minutes on a single charge.
- Battery Warranty Coverage: The battery warranty covers defect(s) in materials and workmanship that affect the battery's ability to hold a charge and deliver the specified backup time. This includes a reduction in battery capacity that may affect the backup performance.
- Battery Backup Variability: Please note that the battery's actual performance may vary depending on individual usage patterns, application load, screen brightness settings, and other factors. While we guarantee a minimum of 90 minutes’ backup, most laptops may exceed this duration and provide more backup time.
- Making a Battery Warranty Claim: To initiate a battery warranty claim, you must contact our customer support team at email@example.com within the battery warranty period. Please provide the original purchase receipt, along with information about the battery backup issues you are experiencing.
- Warranty Services for Batteries: If the battery fails to meet the minimum 90 minutes’ backup guarantee or experiences any covered defects during the warranty period, we will provide one of the following services:
a) Battery Replacement: We will replace the battery with a new or certified refurbished battery that meets the minimum backup guarantee.
b)Reimbursement: In exceptional cases where replacement is not possible, we will provide a complete/partial reimbursement for the cost of the battery.
- Battery Warranty Exclusions:
The battery warranty does not cover the following:
a) Swollen batteries caused by overcharging, exposure to extreme temperatures, physical damage, or any other misuse will not be covered under the battery warranty.
b) Reduced battery backup time due to aging, which is a natural process.
c) Batteries that have been opened, modified, or repaired by unauthorized personnel.
- Limitation of Liability: In no event shall Saudewala be liable for any indirect, consequential, or incidental damages arising from the use of the laptop battery.
Please note that the battery warranty is separate from the standard laptop warranty and has its own terms and conditions. Saudewala reserves the right to modify or amend this battery and battery backup warranty policy at any time without prior notice.
Laptop Charger and Accessories Warranty:
All laptop chargers and accessories purchased from Saudewala are covered by a limited warranty for a period of 1 month from the date of purchase.
The warranty covers defect(s) in materials and workmanship that occur during normal use of the laptop charger or accessory. This includes issues with the charging performance, connectors, and overall functionality.
If your laptop charger or accessory experiences any covered defects during the warranty period, we will provide one or more of the following services:
- Charger or Accessory Replacement: We will replace the faulty charger or accessory with a new or certified refurbished one, subject to availability.
- Reimbursement: In exceptional cases where replacement is not possible, we will provide a complete/partial reimbursement for the cost of the charger or accessory.
The warranty does not cover the following:
- Damage caused by accidents, misuse, or neglect.
- Chargers or accessories that have been opened, modified, or repaired by unauthorized personnel.
- Minor cosmetic imperfections, wear and tear from regular use, or deterioration over time are not covered under the warranty.
- Compatibility issues with devices not specified in the product description.
Making a Warranty Claim:
To initiate a warranty claim, you must contact our customer support team at firstname.lastname@example.org within the warranty period. Please provide the original purchase receipt along with a detailed description of the issue.
If the charger or accessory needs to be replaced, the customer is responsible for covering the shipping costs to return the faulty product to Saudewala. We will cover the return shipping costs for the replacement item of valid warranty claim.
This warranty is non-transferable and applies only to the original purchaser of the laptop charger or accessory.
Limitation of Liability:
In no event shall Saudewala be liable for any indirect, consequential, or incidental damages arising from the use of our laptop chargers or accessories.
Saudewala reserves the right to modify or amend this laptop charger and accessories warranty policy at any time without prior notice.
Please note that this warranty policy is specific to laptop chargers and accessories and does not apply to the laptops themselves. For laptop warranties, please refer to the relevant section in the main warranty policy.